10.18453/rosdok_id00005638 Richter, Henning Dirk Henning Dirk Richter http://d-nb.info/gnd/1402295294 https://orcid.org/0000-0002-9051-4042 Universität Rostock 2025 004 Data processing Computer sciences 330 Economics 2025 en https://purl.uni-rostock.de/rosdok/id00005638 urn:nbn:de:gbv:28-rosdok_id00005638-2 This dissertation introduces itsVALUE: a method, modeling notation, and ADOxx-based toolset for stakeholder value-oriented IT Service Management. It addresses a key gap in ITSM by focusing on perceived stakeholder value. itsVALUE integrates established modeling approaches (e.g., VSM 4.0, VDML) into a coherent framework with artifacts like the Value Perception Model. Developed iteratively and validated through a real-world case & external evaluation, the method proves highly applicable and relevant, offering strong potential for future research, enterprise modeling, and digital transformation.